Job Description
Welcome to The Fontainebleau Miami Beach, a legendary icon of luxury and hospitality. We are seeking a passionate Front Desk Agent to join our elite team. In this role, you will be the face of our brand, ensuring every guest experience is seamless, memorable, and exceeds expectations.
Why join us?
- Competitive compensation package.
- Exclusive employee discounts at world-class dining and spa.
- Opportunities for career advancement within Marriott International.
Are you ready to elevate your career in the heart of South Florida?
Responsibilities
- Register and check-in guests efficiently using the Property Management System (PMS).
- Provide accurate information regarding hotel services, local attractions, and dining options.
- Handle guest inquiries, complaints, and special requests with empathy and professionalism.
- Process payments and verify folio accuracy at check-out.
- Maintain a high standard of personal appearance and grooming.
- Collaborate with housekeeping and engineering to ensure guest room readiness.
Qualifications
- Minimum of 1 year of experience in a luxury hotel front desk role.
- High school diploma or equivalent required; hospitality degree preferred.
- Strong verbal communication and interpersonal skills.
- Ability to work flexible shifts, including weekends and holidays.
- Proficiency in Microsoft Office Suite and PMS software.
- Fluency in English is required; additional languages are a plus.