Job Description
Join our award-winning team at Grand Plaza Hotel Denver, where exceptional service meets urban sophistication! We're seeking passionate Front Desk Agents to create memorable guest experiences in the heart of downtown. This part-time role offers flexible scheduling, competitive pay, and opportunities for growth in the hospitality industry. If you thrive in fast-paced environments and enjoy being the first point of contact for travelers, apply today to become part of our dynamic team!
Responsibilities
- Efficiently manage guest check-ins/check-outs using our property management system
- Handle reservations, room assignments, and payment processing
- Resolve guest inquiries and complaints with professionalism
- Coordinate with housekeeping and maintenance departments
- Maintain accurate records and documentation
- Process mail/package deliveries for guests
- Uphold brand standards through exceptional service
Qualifications
- High school diploma or equivalent required
- Previous customer service/hospitality experience preferred
- Strong communication and conflict resolution skills
- Proficiency with basic computer systems
- Ability to multitask in high-pressure situations
- Flexible schedule availability (nights, weekends, holidays)
- Valid driver's license and reliable transportation