Job Description
Are you a people person looking to kickstart your career in the vibrant hospitality industry? Sunny Coast Hospitality Group is seeking enthusiastic Front Desk Agents to join our dynamic team in Miami, FL. We pride ourselves on providing exceptional guest experiences and offer a supportive environment where your growth is our priority.
Whether you are an experienced professional or a motivated newcomer with no prior experience, we want to hear from you. We provide comprehensive on-the-job training to help you succeed. Join us and be the face of luxury in the heart of Florida!
Responsibilities
- Greet and Welcome: Provide a warm, professional, and friendly welcome to all guests upon arrival.
- Guest Services: Handle guest inquiries, check-ins, and check-outs efficiently using our property management systems.
- Communication: Answer incoming calls and emails promptly and professionally, directing calls or taking messages as needed.
- Administrative Support: Manage mail distribution, process payments, and maintain accurate guest records.
- Reception Area: Maintain the front desk area and lobby to ensure a clean, organized, and welcoming environment.
- Problem Resolution: Address guest complaints or issues immediately and escalate complex matters to the manager.
- Team Collaboration: Work closely with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- Customer Focus: A passion for serving others and a positive, welcoming attitude.
- Communication: Excellent verbal and written communication skills in English.
- Professionalism: Ability to maintain a professional appearance and demeanor at all times.
- Reliability: Punctual and dependable with the ability to work flexible shifts, including weekends and holidays.
- Attitude: Eager to learn and adapt to new technologies and procedures.
- Education: High school diploma or GED is preferred.
- Experience: No prior experience is required. We are looking for candidates with the right mindset.