Job Description
Welcome to The Sterling Milwaukee Hotel, where we pride ourselves on delivering exceptional guest experiences. We are currently seeking a dynamic and professional Front Desk Agent to join our bustling front-of-house team. If you are passionate about hospitality and thrive in a fast-paced environment, we want to meet you.
As the first point of contact for our guests, you will play a pivotal role in setting the tone for their stay. We offer a competitive compensation package, comprehensive benefits, and a supportive work culture that values your contributions.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00)
- Employee dining discounts and hotel room perks
- Opportunities for career advancement within the group
- Modern, air-conditioned workspace
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a smooth check-in process.
- Handle guest inquiries, complaints, and requests efficiently while maintaining a positive demeanor.
- Manage reservations, room assignments, and billing information accurately.
- Monitor the lobby area to ensure it remains clean, organized, and inviting.
- Assist with luggage handling and valet services when necessary.
- Collaborate with housekeeping and maintenance teams to address guest needs promptly.
- Process payments and reconcile daily financial transactions.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in a front desk or hospitality role is preferred but not mandatory for the right candidate.
- Excellent verbal communication and interpersonal skills.
- Proficiency in MS Office Suite and hotel property management systems (PMS).
- Ability to stand for extended periods and lift moderate weights.
- Strong problem-solving abilities and attention to detail.
- Flexibility to work varying shifts, including weekends and holidays.