Job Description
Join our award-winning hospitality team at Grand Illinois Hotels as a Front Desk Agent! No prior experience required – we provide comprehensive training for motivated individuals passionate about customer service. This role is your gateway to a dynamic career in the hospitality industry, offering growth opportunities and a supportive work environment. You'll be the first point of contact for guests, ensuring exceptional experiences while developing valuable professional skills.
Responsibilities
- Warmly greet and assist hotel guests with check-in/check-out processes
- Manage reservations and room assignments using our property management system
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Execute upselling strategies to enhance guest experience and revenue
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent (no experience required)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Basic computer literacy and comfort with learning new systems
- Ability to stand for extended periods and lift up to 25 lbs
- Flexible availability including evenings, weekends, and holidays
- Positive attitude and commitment to teamwork
- Previous customer service experience is a plus but not required