Job Description
Join Nashville's premier hospitality team as a Front Desk Agent at Grand Hospitality Group! We're seeking dynamic professionals to deliver exceptional guest experiences across our 24/7 operations. This full-time role offers competitive pay, comprehensive benefits, and the opportunity to work in Music City's vibrant hospitality scene. If you thrive in fast-paced environments and excel at creating memorable guest interactions, apply today to launch your career in hospitality excellence!
Responsibilities
- Seamlessly check guests in/out using property management systems
- Manage reservations and optimize room allocations for maximum occupancy
- Resolve guest inquiries and complaints with exceptional service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for flawless operations
- Execute emergency procedures and ensure guest safety protocols
- Promote hotel amenities and local Nashville attractions to guests
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years hotel front desk or customer service experience
- Proficiency with Opera, Fidelio, or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Strong attention to detail and multitasking abilities
- Basic knowledge of Nashville tourism and attractions