Job Description
Join our award-winning team at the Grand Hotel Nashville as a Front Desk Agent for weekend shifts! We're seeking energetic hospitality professionals to deliver exceptional guest experiences while showcasing Music City's vibrant culture. Enjoy flexible scheduling, competitive pay, and opportunities for advancement in a luxury downtown setting. If you thrive in fast-paced environments and have a passion for creating memorable stays, apply today!
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and room assignments using Opera PMS
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and local attractions
- Maintain a clean, organized front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekends and holidays
- Basic knowledge of Nashville attractions and events
- High school diploma or equivalent required
- Valid Tennessee driver's license preferred