Job Description
Welcome to the vibrant heart of New Orleans. The Royal Sonesta New Orleans is seeking a welcoming and professional Front Desk Agent to join our dynamic team. As a premier hospitality destination, we pride ourselves on delivering exceptional guest experiences from the moment they arrive.
This is an excellent opportunity for entry-level candidates looking to launch a career in the luxury hospitality industry. We offer comprehensive training, a supportive environment, and the chance to work in one of the most exciting cities in the world.
Why Join Us?
- Competitive hourly wage with performance bonuses.
- Full benefits package (Medical, Dental, Vision).
- Employee dining discounts.
- Generous PTO and holiday pay.
Are you a people person with a knack for organization? We want to meet you.
Responsibilities
- Greet and welcome guests warmly, ensuring a positive first impression.
- Check guests in and out efficiently using our property management system.
- Handle incoming calls and emails with professionalism and courtesy.
- Manage the front desk area, ensuring it is organized and tidy at all times.
- Resolve guest inquiries and complaints in a timely and courteous manner.
- Assist with luggage handling and general concierge services when needed.
- Assist in the execution of daily front office operations and audits.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus but not mandatory.
- Strong communication and interpersonal skills.
- Proficiency in MS Office and property management software.
- A valid driver's license is preferred.
- Ability to work flexible hours, including weekends and holidays.
- A positive attitude and a passion for service.