Job Description
Welcome to The Grand Orleans Hotel, a beacon of hospitality in the heart of the historic district. We are looking for a charismatic and reliable Front Desk Agent to join our vibrant team. If you are eager to start a career in the hospitality industry or are looking for a stable full-time role where your personality matters, we want to meet you.
We pride ourselves on delivering unforgettable guest experiences. As the face of our hotel, you will create lasting first impressions. We offer comprehensive training and a supportive environment, meaning no prior experience is necessary—just a great attitude and a willingness to learn.
Why You’ll Love Working Here:
- Competitive hourly pay ($18.00 - $22.00).
- Full-time schedule with consistent hours.
- Generous employee discounts on dining and stays.
- Clear pathways for career advancement within our hotel group.
Join us in the Big Easy and become part of a team that values hospitality and excellence.
Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a welcoming atmosphere.
- Manage the check-in and check-out processes efficiently using our hotel management software.
- Answer phone calls and emails promptly, addressing guest inquiries and resolving issues.
- Handle cash transactions and credit card payments with accuracy and integrity.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Provide local recommendations and assist guests with special requests.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- High school diploma or GED required.
- Strong communication and interpersonal skills.
- A friendly, outgoing, and professional demeanor.
- Ability to work flexible shifts, including weekends and holidays.
- Basic computer literacy and typing skills.
- Ability to stand for extended periods and lift moderate loads.
- No prior experience required; we will train the right candidate.