Job Description
Are you a people person with a passion for hospitality? The Grand New York Hotel is seeking a dynamic and professional Front Desk Agent to join our award-winning team in the heart of Manhattan.
We pride ourselves on delivering exceptional guest experiences and offer a competitive compensation package including weekly pay, generous tips, and comprehensive benefits. If you thrive in a fast-paced environment and love making guests feel welcome, we want to meet you.
Why Join Us?
- Weekly Paycheck guaranteed every Friday.
- Opportunities for career growth within a luxury hotel group.
- Discounts on dining and spa services.
- State-of-the-art training programs.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently.
- Manage reservations and room assignments using the property management system (PMS).
- Handle guest inquiries, complaints, and requests promptly and professionally to ensure high satisfaction.
- Process payments accurately and maintain strict confidentiality of guest information.
- Collaborate with housekeeping and maintenance teams to ensure room readiness and property cleanliness.
- Upsell hotel amenities and promote special packages to increase revenue.
- Monitor the front desk area to ensure a welcoming and organized environment.
Qualifications
- High school diploma or equivalent required; hospitality or business degree preferred.
- Minimum of 1-2 years of experience in a hotel front desk or customer service role.
- Strong communication and interpersonal skills with a focus on customer service.
- Proficiency in Microsoft Office Suite and hotel PMS software.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Fluency in English is required; bilingual (Spanish/Chinese) is a plus.
- Professional appearance and a positive attitude.