Job Description
Welcome to a world where hospitality meets innovation. At Apex Hospitality Group, we don't just manage properties; we craft experiences. We are seeking a dynamic Front Desk Agent to join our team in the heart of New York City. In this role, you will be the first point of contact for our esteemed guests, setting the tone for their entire stay. If you possess a warm personality, exceptional organizational skills, and a passion for service, we want to meet you.
Why Join Us?
- Competitive hourly wage of $18-$22.
- Comprehensive benefits package including medical, dental, and vision.
- Opportunities for professional growth within a top-tier organization.
- A modern, collaborative work environment in a prime Manhattan location.
We are looking for a dedicated professional to ensure our front desk operations run seamlessly. If you are ready to elevate your career in the hospitality industry, apply today.
Responsibilities
- Provide exceptional customer service to guests by answering inquiries, processing check-ins and check-outs, and managing reservations efficiently.
- Manage incoming and outgoing communications, including phone calls, emails, and mail, ensuring all messages are relayed promptly.
- Maintain the professional appearance and organization of the front desk area, including the reception lobby and common areas.
- Handle cash transactions, process credit card payments, and accurately balance daily financial reports.
- Assist with administrative tasks such as data entry, filing, and maintaining guest history records in our Property Management System.
- Coordinate with housekeeping and maintenance teams to address guest requests and ensure room readiness.
- Enforce safety and security protocols to ensure a safe environment for guests and staff.
Qualifications
- High school diploma or GED required; prior experience in hospitality or customer service is preferred.
- Proven ability to communicate clearly and effectively in English, both verbally and in writing.
- Proficiency in Microsoft Office Suite and property management software (e.g., Opera, Micros) is a plus.
- Strong interpersonal skills with a friendly and professional demeanor.
- Ability to multi-task and remain calm under pressure during peak business hours.
- Flexibility to work varying shifts, including weekends, nights, and holidays.
- Valid driver’s license may be required.