Job Description
Are you a dedicated professional with a passion for hospitality? The Grand New York Hotel is currently seeking a dynamic Front Desk Agent to join our award-winning team in the heart of Manhattan. We pride ourselves on delivering world-class service and are looking for someone who embodies our luxury standards.
As the first point of contact for our guests, you will set the tone for their entire stay. This is an excellent opportunity for individuals looking to advance their career in the luxury hospitality sector with a competitive benefits package and growth opportunities.
Why Join Us?
- Competitive hourly wage ($18 - $24)
- Health, Dental, and Vision Insurance
- Paid Time Off (PTO) and Employee Discounts
- Comprehensive training programs
- A vibrant and supportive work environment
Responsibilities
- Manage the check-in and check-out processes efficiently and accurately, ensuring a seamless guest experience.
- Answer and direct incoming calls with a professional, courteous, and welcoming tone.
- Address guest inquiries, complaints, and special requests promptly to ensure 100% guest satisfaction.
- Process payments, manage cash transactions, and reconcile daily receipts with strict attention to detail.
- Assist in maintaining the cleanliness, organization, and aesthetic appeal of the front desk area and lobby.
- Collaborate with housekeeping, maintenance, and culinary teams to resolve issues and meet guest needs.
- Upsell hotel amenities and services to maximize revenue and enhance guest stays.
Qualifications
- High school diploma or GED required; previous hospitality or reception experience is preferred.
- Excellent verbal and written communication skills in English.
- Proficiency in Microsoft Office Suite and familiarity with Property Management Systems (PMS).
- Strong interpersonal skills with the ability to work effectively in a fast-paced team environment.
- Must be available to work flexible shifts, including weekends, holidays, and evenings.
- Professional appearance and a positive attitude are mandatory.