Job Description
Join our award-winning hospitality team as a Night Shift Front Desk Agent at Mountain View Resort & Spa! Nestled in the breathtaking Rocky Mountains, our luxury resort offers an unparalleled guest experience. As the first point of contact during our busiest hours, you'll embody our commitment to exceptional service while managing late-night operations with precision and warmth. This full-time night shift position includes competitive compensation, health benefits, and resort privileges.
Responsibilities
- Check-in/out guests efficiently using property management systems
- Handle guest inquiries and resolve issues with professionalism
- Manage reservations and room status updates
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams
- Monitor safety protocols during overnight hours
- Prepare end-of-night reports
Qualifications
- Minimum 1 year hotel front desk experience
- Exceptional communication and conflict resolution skills
- Proficiency with Opera or similar PMS software
- Ability to work independently with minimal supervision
- Valid Colorado driver's license
- Flexible availability including weekends/holidays
- Basic first aid certification preferred