Job Description
Join the vibrant team at Grand Harbor Inn, Jacksonville's premier waterfront destination! We're seeking a dedicated Front Desk Agent to deliver exceptional guest experiences during our night shift. This role is perfect for night owls who thrive in dynamic hospitality environments. Enjoy competitive pay, comprehensive benefits, and the opportunity to shine in a 24/7 luxury setting. Apply today to start your career in hospitality excellence!
Responsibilities
- Manage guest check-ins/checkouts with precision and warmth
- Address guest inquiries and resolve issues promptly
- Monitor security systems and property access during night hours
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records and reservation systems
- Process payments and manage cash drawer operations
- Perform nightly audits and prepare shift reports
Qualifications
- Minimum 1 year hotel front desk experience required
- Exceptional communication and conflict resolution skills
- Proficiency with property management systems (e.g., Opera)
- Valid Florida driver's license preferred
- Ability to work independently during night hours
- Strong attention to detail and multitasking abilities
- Flexible availability including weekends/holidays
- Basic first aid/CPR certification a plus