Job Description
Join our award-winning hospitality team as a Front Desk Agent for our vibrant Phoenix location! We're seeking a dedicated professional to manage our front desk operations during evening hours, ensuring exceptional guest experiences during the night shift. This role is perfect for a night owl who thrives in a fast-paced environment and values creating memorable moments for our guests. Enjoy competitive compensation, comprehensive benefits, and a supportive team culture that values your contributions.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries and resolve issues with professionalism and empathy
- Manage night audit procedures and daily reconciliation tasks
- Coordinate with housekeeping and security teams for seamless operations
- Process payments and maintain secure cash handling procedures
- Uphold brand standards through exceptional service and attention to detail
- Maintain a safe and secure environment for guests and staff
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with property management systems (Opera preferred)
- Strong communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Arizona driver's license and reliable transportation
- Flexible availability including weekends and holidays
- Basic computer literacy and cash handling experience
- Positive attitude and commitment to guest satisfaction