Job Description
Join our award-winning team at Grand Bay Hotel as a Night Shift Front Desk Agent! We're seeking a charismatic and detail-oriented professional to deliver exceptional guest experiences during our busiest hours. This role is perfect for night owls who thrive in high-energy environments and excel at creating memorable hospitality moments. Enjoy competitive compensation, comprehensive benefits, and a vibrant downtown San Francisco location.
Responsibilities
- Check in/out guests efficiently while maintaining a warm and welcoming demeanor
- Manage reservations, room assignments, and billing operations
- Address guest inquiries and resolve issues promptly with empathy
- Coordinate with housekeeping, security, and maintenance teams
- Process payments and maintain accurate financial records
- Monitor safety protocols and emergency procedures
- Perform nightly audits and prepare shift reports
Qualifications
- Minimum 1 year front desk or customer service experience
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Proficiency with hotel management systems (e.g., Opera, Fidelio)
- Flexible schedule availability (primarily nights/weekends)
- Strong attention to detail and organizational abilities
- Valid California driver's license (if airport transfers required)