Job Description
Join our award-winning team at Grand Plaza Hotel as a Night Shift Front Desk Agent! We're seeking a charismatic professional to deliver exceptional guest experiences during our busiest overnight hours. This role is perfect for detail-oriented individuals who thrive in dynamic environments and excel at creating memorable stays. Enjoy competitive compensation, comprehensive benefits, and a supportive team culture in San Jose's vibrant downtown.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle guest inquiries and resolve issues promptly
- Process payments and manage cash drawer with precision
- Coordinate with housekeeping and security teams
- Maintain accurate guest records and reservation data
- Execute emergency procedures during overnight hours
- Upsell hotel amenities and services
Qualifications
- Minimum 1 year hotel front desk experience
- Exceptional customer service skills
- Proficient in Opera or similar PMS software
- Ability to work independently during night shift
- Strong problem-solving abilities
- Basic knowledge of San Jose attractions
- Flexible availability including weekends/holidays
- Valid CA driver's license preferred