Job Description
Join our award-winning luxury hotel team as a Night Auditor and become the guardian of our guests' midnight experiences. This critical overnight role combines meticulous financial reconciliation with exceptional guest service in Milwaukee's vibrant downtown. You'll manage front desk operations during our quietest hours, ensuring seamless check-ins, securing guest data, and maintaining the impeccable standards that make us a top-rated destination. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment in the heart of Brew City.
Responsibilities
- Perform end-of-day reconciliation of daily transactions and prepare financial reports
- Manage guest check-ins/check-outs during overnight hours with exceptional service
- Monitor security systems and respond to emergency protocols
- Handle guest inquiries and resolve issues with professionalism
- Maintain accurate reservation systems and guest data security
- Coordinate with housekeeping and security teams
- Prepare daily deposits and manage petty cash
Qualifications
- Previous hotel front desk or night audit experience preferred
- Strong attention to detail and numerical accuracy
- Excellent communication and problem-solving skills
- Ability to work independently and make sound decisions
- Proficiency with hotel management software (e.g., Opera, Fidelio)
- Flexible schedule availability including weekends/holidays
- High school diploma or equivalent required