Job Description
Join our award-winning Desert Rose Inn & Suites as a Night Shift Front Desk Agent and become the heart of our guest experience! This pivotal role requires exceptional hospitality skills during our most critical operational hours. Enjoy competitive pay, comprehensive benefits, and a supportive team environment while working in Tucson's vibrant downtown district. We offer paid training, career advancement opportunities, and a dynamic workplace culture that values your contributions.
Why You'll Love Working With Us:
- Competitive hourly wages plus performance bonuses
- Comprehensive health, dental, and vision insurance
- 401(k) with employer match
- Employee discounts on hotel stays and dining
- Professional development programs
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries using PMS software
- Respond promptly to guest requests and emergency situations during night hours
- Monitor security systems and ensure hotel premises are safe and secure
- Coordinate with housekeeping and maintenance teams for operational needs
- Process payments and maintain accurate financial records
- Act as primary point of contact for overnight guest concerns
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency with hotel management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight shifts
- Valid Arizona driver's license and clean driving record
- Basic first aid/CPR certification (or willingness to obtain)
- Flexibility to work weekends, holidays, and overnight shifts
- High school diploma or equivalent required