Job Description
Join Denver's premier luxury hotel and become the welcoming face of our weekend operations! We're seeking a Weekend Front Desk Agent to deliver exceptional guest experiences during high-demand Saturday/Sunday shifts. Enjoy competitive pay, complimentary hotel stays, and a vibrant team environment while working in downtown Denver's cultural heart. Perfect candidates will thrive in fast-paced settings and take pride in creating memorable stays for our international guests.
Responsibilities
- Manage seamless check-in/check-out processes for weekend guests
- Handle guest inquiries with professionalism and local expertise
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for room readiness
- Utilize Opera property management system efficiently
- Resolve guest issues with empathy and proactive solutions
- Execute upselling techniques for premium room packages
- Complete end-of-day reconciliation reports
Qualifications
- Previous hotel front desk experience required
- Fluency in English; Spanish proficiency highly valued
- Exceptional problem-solving and multitasking abilities
- Availability to work every Saturday and Sunday (6:00 AM - 2:00 PM)
- Proficiency with hotel management software
- Strong attention to detail and organizational skills
- Valid Colorado driver's license (for airport runs)
- Ability to stand for extended periods