Job Description
Join our award-winning hospitality team at Grand Harbor Hotels & Resorts in Jacksonville, FL! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences during our high-energy night shift. This is your opportunity to shine as the first point of contact for our international travelers, creating memorable stays while maintaining seamless operations. Enjoy competitive pay, premium benefits, and career growth in a dynamic downtown setting.
Responsibilities
- Check in/out guests efficiently with warm professionalism and attention to detail
- Manage reservations, room assignments, and billing inquiries with precision
- Respond to guest requests 24/7, resolving issues promptly to ensure satisfaction
- Safeguard hotel assets through accurate cash handling and security protocols
- Coordinate with housekeeping and maintenance teams for optimal operations
- Maintain accurate guest records and communication logs
- Upsell premium services and amenities to enhance guest experience
Qualifications
- 1+ years hotel front desk or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency in property management systems (e.g., Opera, Delphi)
- Ability to multitask in fast-paced environments with composure
- Valid Florida driver's license and reliable transportation
- Flexible schedule availability including weekends/holidays
- Basic knowledge of Jacksonville area attractions/services
- High school diploma or equivalent required