Job Description
Join our award-winning team as a Front Desk Agent at City Center Hospitality! We're seeking energetic individuals to deliver exceptional guest experiences during our night shift operations. No hospitality experience required – we provide comprehensive training to launch your career in the heart of Portland's vibrant downtown. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a supportive environment.
As the first point of contact for our international guests, you'll create memorable moments while managing check-ins, reservations, and special requests. This role offers unique exposure to Portland's tourism industry while building transferable skills in customer service, problem-solving, and communication. Perfect for night owls seeking a dynamic career start!
Responsibilities
- Deliver warm, professional guest interactions during check-in/check-out processes
- Manage room reservations, assignments, and occupancy reports
- Resolve guest inquiries and concerns with empathy and efficiency
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for seamless operations
- Perform nightly audits and administrative tasks
- Uphold brand standards and safety protocols
Qualifications
- No prior experience required – training provided!
- Exceptional communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency and comfort with reservation systems
- Strong attention to detail and problem-solving abilities
- Flexibility to work nights, weekends, and holidays
- Valid Oregon driver's license (if required for errands)
- Positive attitude and teamwork mindset