Job Description
Join our award-winning hospitality team as a Front Desk Agent for our prestigious downtown San Jose property. This night-shift role is perfect for energetic professionals who thrive in dynamic environments while delivering exceptional guest experiences. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in California's vibrant tech hub.
Responsibilities
- Provide exceptional check-in/check-out services and resolve guest inquiries with professionalism
- Manage reservations, room assignments, and billing transactions accurately
- Coordinate with housekeeping, security, and maintenance teams for seamless operations
- Handle emergency situations calmly and follow established protocols
- Utilize property management systems (Opera, Fidelio) efficiently
- Execute upselling strategies to enhance revenue and guest satisfaction
- Maintain meticulous records of guest feedback and incident reports
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency with hotel management software and MS Office Suite
- Strong communication skills and conflict resolution abilities
- Ability to work independently during night shift hours (11 PM - 7 AM)
- Valid California driver's license with clean record (if required for errands)
- Flexibility to work weekends, holidays, and overtime as needed
- Basic knowledge of San Jose attractions and transportation options
- First Aid/CPR certification preferred