Job Description
Join our award-winning luxury hotel as a Front Desk Agent on our vibrant night shift! As the first point of contact for our discerning guests, you'll create unforgettable experiences with exceptional service. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in Phoenix's premier hospitality destination. We're seeking passionate professionals who thrive in fast-paced environments and embody our commitment to excellence.
Responsibilities
- Provide exceptional check-in/check-out services for overnight guests
- Manage reservation systems and room assignments with precision
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams
- Execute emergency procedures during overnight hours
- Upsell hotel amenities and services
Qualifications
- Minimum 1 year hospitality or customer service experience
- Strong communication and problem-solving skills
- Ability to work independently on night shift
- Proficiency in hotel management systems (e.g., Opera)
- Valid Arizona driver's license preferred
- Flexible availability including weekends and holidays
- Basic knowledge of Phoenix attractions and services
- High school diploma or equivalent required