Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Plaza Hotel! We're seeking friendly, energetic individuals to deliver exceptional guest experiences during our night shift operations. No prior experience is required – we provide comprehensive training for motivated team players. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in a supportive environment. If you're passionate about customer service and thrive in dynamic settings, this is your perfect career launchpad!
Responsibilities
- Manage guest check-ins/checkouts efficiently using hotel software
- Handle reservation modifications and special requests
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams
- Monitor property security during overnight hours
- Prepare end-of-night reports and shift summaries
Qualifications
- High school diploma or equivalent (GED)
- Exceptional communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Strong problem-solving abilities
- Ability to work independently with minimal supervision
- Flexible schedule availability (nights, weekends, holidays)
- Positive attitude and customer-first mindset