Job Description
Join our award-winning team at the luxurious Oceanview Resort in Virginia Beach! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences during our vibrant night shift. This role is perfect for detail-oriented professionals who thrive in dynamic environments and prioritize guest satisfaction above all else. Enjoy competitive pay, comprehensive benefits, and the opportunity to work in one of Virginia's premier coastal destinations.
Responsibilities
- Manage check-in/check-out processes with precision and efficiency
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams
- Utilize reservation systems to optimize room availability
- Uphold brand standards through exceptional service delivery
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with PMS systems (e.g., Opera, Marriott)
- Strong communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexibility to work nights, weekends, and holidays
- Valid driver's license and reliable transportation