Job Description
Join the Grand Horizon Family in Beautiful San Diego!
Are you a dynamic individual with a passion for hospitality? Grand Horizon Hotels is seeking a dedicated Front Desk Agent to join our award-winning team in the heart of San Diego. We pride ourselves on delivering world-class service and creating memorable experiences for every guest who walks through our doors.
In this role, you will be the face of our brand, ensuring our guests feel welcomed, valued, and comfortable from the moment they arrive. If you have excellent communication skills and a warm demeanor, we want to meet you!
Why Choose Us?
- Competitive pay with gratuity opportunities.
- Comprehensive health, dental, and vision insurance.
- Employee discounts on dining and spa services.
- Opportunities for career advancement within the group.
- A vibrant, team-oriented work environment.
Responsibilities
- Greet guests warmly and professionally upon arrival, checking them in efficiently using our Property Management System (PMS).
- Process payments, issue key cards, and answer questions regarding hotel amenities, local attractions, and directions.
- Handle incoming calls, manage reservations, and assist with special requests to ensure guest satisfaction.
- Address guest complaints or concerns promptly and professionally, escalating issues to management when necessary.
- Maintain a clean and organized front desk and lobby area to uphold our high aesthetic standards.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms and public spaces meet quality standards.
- Assist with concierge services, including recommending local restaurants and arranging transportation.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hospitality, front desk, or customer service is preferred but not mandatory.
- Strong computer literacy and proficiency with reservation systems (e.g., Opera, Maestro) is a plus.
- Excellent verbal communication and interpersonal skills.
- Able to work flexible shifts, including weekends, holidays, and nights.
- Must be detail-oriented and able to multitask in a fast-paced environment.