Job Description
Join our award-winning team at Grand Hotel Seattle and launch your hospitality career! We're seeking energetic Guest Services Associates to deliver exceptional guest experiences during day, evening, and overnight shifts. Enjoy competitive pay, comprehensive training, and opportunities for advancement in a luxury downtown setting.
Responsibilities
- Handle check-in/check-out processes with accuracy and professionalism
- Manage reservations and respond to guest inquiries via phone/email
- Process payments and maintain financial transaction records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards for cleanliness and safety protocols
- Resolve guest concerns promptly and escalate complex issues
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Ability to work flexible shifts including nights/weekends
- Strong communication and problem-solving skills
- Basic computer proficiency with reservation systems
- Valid Washington State Food Handler's Card (or obtain within 30 days)