Job Description
Welcome to the Austin Luxury Inn & Suites, where we redefine hospitality in the heart of Texas. We are currently seeking a seasoned Front Desk Agent to join our vibrant team, specifically for our high-demand weekend shifts.
As a key member of our front-of-house team, you will be the face of our hotel, ensuring every guest enjoys a seamless and memorable stay. We pride ourselves on our warm, professional atmosphere and are looking for someone who embodies our core values of integrity, service, and excellence.
Responsibilities
- Check guests in and out efficiently, ensuring all registration details are accurate.
- Answer incoming calls and respond to emails with professionalism and speed.
- Manage reservations and update the property management system (PMS) in real-time.
- Handle guest inquiries, requests, and complaints with a solution-oriented mindset.
- Process payments and handle cash, credit card, and check transactions accurately.
- Maintain a clean and welcoming lobby environment for all visitors.
- Assist with check-out procedures and late check-out requests as needed.
Qualifications
- High school diploma or GED required; prior hotel experience is a plus.
- Previous experience as a Front Desk Agent or Guest Services Representative.
- Proficiency with hotel software (e.g., Opera, Micros) is highly desirable.
- Strong verbal communication and interpersonal skills.
- Ability to work flexible hours, including weekends and holidays.
- Basic math skills for cash handling and billing.
- A valid driver's license is preferred.