Job Description
Join our dynamic hospitality team at the Grand Milwaukee Hotel as a Front Desk Agent for our prestigious night shift. This role is perfect for professionals who thrive in fast-paced environments and excel at delivering exceptional guest experiences. Enjoy competitive compensation, comprehensive benefits, and a supportive team culture focused on excellence.
We're seeking dedicated individuals with a passion for service to manage front desk operations during evening hours. You'll be the first point of contact for our guests, ensuring seamless check-ins, handling inquiries, and maintaining a secure and welcoming atmosphere. If you're a night owl with exceptional communication skills and a commitment to hospitality excellence, we want to meet you!
Responsibilities
- Manage guest check-ins/check-outs efficiently using hotel management systems
- Handle guest inquiries, resolve complaints, and provide local recommendations
- Monitor security systems and respond to emergency situations
- Process payments, manage cash drawer, and generate daily reports
- Coordinate with housekeeping and maintenance teams for guest requests
- Maintain accurate guest records and reservation details
- Ensure lobby and common areas are immaculate and welcoming
Qualifications
- Previous front desk or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency with hotel management software (e.g., Opera, Fidelio)
- Ability to work independently during night shift hours
- Valid driver's license and reliable transportation
- Flexibility to work weekends and holidays
- Basic first aid/CPR certification (or willingness to obtain)