Job Description
Join our award-winning team at Grand Plaza Hotel, a premier luxury destination in Washington, PA. We're experiencing unprecedented growth and urgently seeking passionate hospitality professionals to elevate our guest experience. This is your opportunity to work in a dynamic environment where your skills directly impact guest satisfaction and operational excellence. We offer competitive pay, comprehensive benefits, and career advancement opportunities.
Responsibilities
- Deliver exceptional guest service through personalized interactions and proactive problem-solving
- Manage seamless check-in/check-out procedures using our advanced property management system
- Maintain pristine standards for guest rooms and common areas
- Coordinate with housekeeping, maintenance, and food & beverage departments
- Handle guest inquiries and resolve concerns with professionalism
- Process payments and maintain accurate financial records
- Uphold brand standards and safety protocols
Qualifications
- Minimum 1 year hospitality or customer service experience
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends/holidays
- Basic computer proficiency with reservation systems
- Valid Pennsylvania Food Handler's certification (or willingness to obtain)
- High school diploma or equivalent required
- Ability to lift 25 lbs and stand for extended periods