Job Description
Are you looking for a rewarding career in the hospitality industry with the flexibility you need? Jacksonville Beach Resort & Spa is seeking a dedicated Night Shift Front Desk Agent to join our dynamic team. We pride ourselves on providing top-tier service to our guests while offering a supportive work environment.
Why Join Us?
- Weekly Paychecks: Get paid on time, every time, so you can focus on what matters most.
- Competitive Compensation: Earn between $18.00 - $22.00 per hour based on experience.
- Perks & Benefits: Employee discounts on dining and accommodations, health insurance options, and paid time off.
Located in the heart of Jacksonville, FL, our resort offers a beautiful setting and a vibrant community. If you are a detail-oriented professional looking for a stable career in Florida, we want to meet you.
Responsibilities
- Efficiently manage the front desk operations during night shifts, ensuring a seamless check-in and check-out process.
- Process guest payments, resolve billing inquiries, and maintain accurate financial records.
- Handle all incoming calls and emails, providing exceptional customer service and information regarding local Jacksonville attractions.
- Respond to guest requests promptly, including room service orders, maintenance issues, and special amenities.
- Perform nightly security rounds and fire safety inspections to ensure guest safety.
- Maintain the cleanliness and organization of the reception area and lobby.
Qualifications
- High school diploma or equivalent; prior experience in the hospitality industry is a plus.
- Strong interpersonal and communication skills with a focus on guest satisfaction.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Proficiency in using computer reservation systems (e.g., Opera, Micros) and Microsoft Office Suite.
- Detail-oriented with a professional appearance and demeanor.
- Must be able to stand for extended periods and lift up to 25 lbs.