Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent for our prestigious downtown Fresno location. We're seeking a dynamic night shift professional to deliver exceptional guest experiences during our peak evening hours. This role is perfect for hospitality professionals who thrive in fast-paced environments and excel at creating memorable guest interactions. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth within our expanding luxury hotel chain.
Responsibilities
- Check in/out guests efficiently using Opera PMS while maintaining accurate reservation records
- Handle guest inquiries and resolve complaints with empathy and professionalism
- Process payments and manage cash drawer with strict adherence to financial protocols
- Coordinate with housekeeping, security, and maintenance teams for seamless operations
- Execute nightly audit procedures and generate daily reports
- Upsell premium rooms, amenities, and local experiences to enhance guest satisfaction
- Maintain pristine lobby environment and ensure safety standards throughout shift
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency with hotel management systems (Opera PMS preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations during peak hours
- Valid California driver's license and reliable transportation
- Flexibility to work weekends, holidays, and overnight shifts
- Bilingual English/Spanish proficiency strongly preferred
- Basic knowledge of Fresno attractions and transportation options