Job Description
Join our award-winning luxury hotel in the heart of Boston as a Front Desk Agent for our dynamic night shift team. We're seeking a charismatic professional to deliver exceptional guest experiences during evening and overnight hours. This role is perfect for individuals who thrive in fast-paced environments and possess a passion for hospitality. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth within our renowned hotel group.
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries
- Respond to guest requests and resolve issues promptly
- Operate property management systems and maintain accurate records
- Coordinate with housekeeping and security teams for seamless operations
- Assist with emergency procedures during overnight shifts
- Handle cash transactions and reconcile daily reports
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Strong communication and interpersonal skills
- Proficiency with hotel management software (e.g., Opera, Fidelio)
- Ability to work independently during overnight hours
- Valid Massachusetts driver's license preferred
- Flexible availability including weekends and holidays
- Basic knowledge of Boston area attractions and transportation
- First Aid/CPR certification a plus