Job Description
Join our award-winning downtown Milwaukee hotel as a Night Shift Front Desk Agent! This premium opportunity offers competitive pay, comprehensive benefits, and a dynamic work environment for hospitality professionals. Enjoy flexible scheduling, career advancement opportunities, and the chance to be the first point of contact for our discerning guests during evening hours. Our commitment to excellence shines through in our modern facilities and exceptional guest experience standards.
We provide extensive training, employee discounts, and a supportive team culture that values work-life balance. Night shift premiums and performance bonuses ensure your hard work is rewarded. Discover why we're Milwaukee's top employer for hospitality professionals seeking meaningful careers.
Responsibilities
- Manage guest check-in/check-out procedures with precision and efficiency
- Handle reservations, room assignments, and billing inquiries
- Respond to guest requests and resolve issues promptly
- Maintain accurate records of guest information and transactions
- Coordinate with housekeeping and security teams
- Process payments and manage cash drawer reconciliation
- Execute emergency response protocols during overnight hours
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Proficient in property management systems (e.g., Opera)
- Strong communication and problem-solving skills
- Ability to work independently with minimal supervision
- Valid Wisconsin driver's license preferred
- Flexibility to work weekends and holidays
- Basic knowledge of Milwaukee area attractions