Job Description
Are you a night owl who thrives in a luxury environment? The Grand Hyatt Charlotte is seeking a dedicated and detail-oriented Front Desk Agent to join our elite Night Shift team. We offer a unique opportunity to experience the hospitality industry from a different perspective—where the pace is steady, the atmosphere is calm, and the service is paramount. If you possess a strong work ethic and a passion for guest satisfaction, we want to hear from you.
Responsibilities
- Execute seamless check-in and check-out procedures for late-night arrivals, ensuring a warm and professional welcome.
- Perform comprehensive night audit duties, including balancing financial transactions and reviewing daily reports.
- Monitor security systems and access control, ensuring the safety and security of all guests and property.
- Answer incoming phone lines with a premium tone, managing reservation inquiries and assisting guests with any needs.
- Maintain the cleanliness and organization of the front desk area and lobby, ensuring a pristine first impression.
- Handle guest complaints and special requests with patience and efficiency, escalating complex issues to management when necessary.
- Collaborate with the night housekeeping team to ensure guest rooms are ready for the next day's arrivals.
Qualifications
- Minimum of 1 year of experience in a front desk or hospitality role, preferably in a luxury hotel environment.
- Must be available to work nights, weekends, and holidays.
- Strong proficiency in hotel property management systems (PMS) and Microsoft Office Suite.
- Excellent communication skills, both verbal and written, with a focus on customer service excellence.
- Ability to work independently with minimal supervision while maintaining high attention to detail.
- High school diploma or equivalent required; hospitality certifications are a plus.