Job Description
Join the vibrant heart of Dallas hospitality! Grand Plaza Hotel & Resort is seeking dedicated night shift professionals to ensure exceptional guest experiences during our busiest hours. As a key member of our overnight team, you'll maintain our luxury standards while creating memorable moments for business travelers and leisure guests alike. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in one of Dallas' premier destinations.
Responsibilities
- Manage front desk operations during overnight hours, including check-ins/check-outs and guest inquiries
- Monitor security systems and respond to emergency situations with calm professionalism
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle guest complaints and resolve issues with empathy and efficiency
- Prepare daily reports and maintain accurate financial records
- Ensure public areas are clean, safe, and welcoming throughout the night
Qualifications
- Previous hotel or hospitality experience preferred
- Strong customer service and communication skills
- Ability to work independently and make sound decisions
- Basic knowledge of hotel management systems (e.g., Opera, Fidelio)
- Valid Texas driver's license and reliable transportation
- Flexible availability including weekends and holidays
- Basic first aid/CPR certification (or willingness to obtain)