Job Description
Are you ready to elevate the guest experience? Cityscape Hotel Group is currently seeking a dedicated Front Desk Agent for our Night Shift in the heart of Oklahoma City, OK.
We pride ourselves on providing world-class hospitality, and our night staff is essential in ensuring our guests enjoy a restful and secure stay. As the first point of contact during the evening hours, you will set the tone for their entire visit with your professionalism and warmth.
Why Join Our Team?
- Competitive hourly wage of $18.00 - $22.00.
- Comprehensive medical, dental, and vision benefits.
- Employee discounts on dining and stays.
- A dynamic and supportive work environment.
Responsibilities
- Greet and welcome guests upon arrival, ensuring a smooth and efficient check-in process.
- Handle guest inquiries, complaints, and special requests promptly and with a solutions-oriented mindset.
- Manage front desk operations, including answering multi-line phones and managing email correspondence.
- Monitor security systems and maintain the safety and security of the property and guests during the night shift.
- Process payments and post charges to guest accounts accurately.
- Perform light housekeeping duties to ensure the lobby and common areas are pristine.
- Assist with key management and room assignments.
Qualifications
- Previous experience in a hotel front desk or customer service role is preferred.
- Strong communication and interpersonal skills with a focus on guest satisfaction.
- Ability to work independently and handle sensitive situations with complete discretion.
- Proficiency with Microsoft Office Suite and hotel property management systems.
- Must be available to work rotating night shifts, weekends, and holidays.
- High school diploma or equivalent (GED) required.