Job Description
Join our dynamic hospitality team as a Front Desk Agent for our prestigious downtown Wichita property. We're seeking a professional night shift ambassador to deliver exceptional guest experiences during evening and overnight hours. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and prioritize guest satisfaction above all else. Enjoy competitive pay, comprehensive benefits, and a supportive team culture in the heart of Kansas.
Responsibilities
- Check in/out guests efficiently while maintaining warm, personalized service standards
- Manage reservations, room assignments, and billing with meticulous attention to detail
- Respond to guest inquiries and resolve issues promptly using strong problem-solving skills
- Operate PMS systems and process payments accurately
- Monitor security protocols and ensure guest safety throughout the night
- Coordinate with housekeeping and maintenance teams for seamless operations
- Prepare end-of-night reports and manage cash handling procedures
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management software (Opera, etc.)
- Exceptional communication and conflict resolution abilities
- Strong organizational skills and attention to detail
- Ability to work independently during overnight shifts
- Valid driver's license and reliable transportation
- Flexibility to work weekends, holidays, and extended hours
- Basic first aid/CPR certification preferred