Job Description
Join our award-winning luxury hotel in downtown Chicago and become the face of our guest experience! We're seeking dynamic Front Desk Agents to manage our vibrant night operations and deliver exceptional hospitality. Enjoy competitive pay, comprehensive benefits, and a supportive team environment while working during our most exciting hours.
As a key member of our overnight team, you'll handle check-ins, manage reservations, and ensure seamless guest service during evening and early morning hours. This role offers growth opportunities into supervisory positions and includes complimentary parking.
Responsibilities
- Manage guest check-ins/checkouts with efficiency and warmth during overnight shifts
- Process reservations and handle billing inquiries using our PMS system
- Address guest concerns promptly and resolve issues with discretion
- Coordinate with housekeeping and security teams for operational excellence
- Monitor lobby areas and maintain security protocols overnight
- Process payments and manage cash handling procedures
- Update guest preferences and notes for personalized future stays
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with hotel management systems (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight hours
- Flexibility to cover weekend and holiday shifts
- Valid Illinois driver's license preferred
- Basic knowledge of Chicago attractions and transportation