Job Description
Join our award-winning team at Grand Harbor Hotel & Resort as a Front Desk Agent for our vibrant night shift operations. We're seeking charismatic professionals to deliver exceptional guest experiences during our peak evening hours. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in Tampa's premier waterfront destination. Perfect for night owls who thrive in dynamic hospitality environments.
Responsibilities
- Check in/out guests with speed and precision using our property management system
- Handle guest inquiries, requests, and complaints with exceptional service
- Manage reservations, room assignments, and billing processes
- Coordinate with housekeeping, security, and maintenance teams
- Process payments and maintain accurate financial records
- Execute emergency procedures and security protocols
- Upsell hotel amenities and services to enhance guest experience
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (e.g., Opera, Amadeus)
- Exceptional communication and problem-solving skills
- Ability to work flexible hours including nights, weekends, holidays
- Valid Florida driver's license and reliable transportation
- Basic knowledge of Tampa attractions and transportation
- High school diploma or equivalent required
- Ability to stand for extended periods and lift up to 25 lbs