Job Description
Join our award-winning team at Grand Horizon Hotels Minneapolis as a Night Shift Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences during our peak evening hours. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown location in the heart of Minneapolis. As a key ambassador of our brand, you'll create memorable stays while working in a dynamic, supportive environment.
Why Join Us?
- Industry-leading training and career advancement
- Comprehensive health/dental/vision benefits
- Hotel discounts worldwide
- Flexible scheduling options
- 401(k) with company match
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries and resolve issues with professionalism
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and security teams
- Monitor hotel security systems and respond to emergencies
- Upsell rooms, services, and local attractions
- Maintain accurate guest records and reports
Qualifications
- 1+ years front desk or hospitality experience
- Proficiency with property management systems
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight shifts
- Valid driver's license and reliable transportation
- Availability to work weekends, holidays, and overnight shifts
- Basic knowledge of Minneapolis attractions and services
- High school diploma or equivalent required