Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Plaza Hotel & Suites! We're seeking a dynamic night shift professional to deliver exceptional guest experiences during our busiest hours. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and value creating memorable moments for travelers. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in San Jose's vibrant hospitality scene.
Responsibilities
- Manage check-in/check-out processes with precision and efficiency
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams
- Monitor hotel systems for room availability and special requests
- Assist with emergency procedures during overnight shifts
- Maintain security protocols for guest and property safety
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible hours including nights, weekends, and holidays
- Basic math and cash handling accuracy
- Valid California driver's license preferred
- High school diploma or equivalent required
- Spanish language fluency a strong plus