Job Description
Join our dynamic hospitality team as a Front Desk Agent at Grand Horizon Hotels in Fort Worth! We're seeking passionate individuals to deliver exceptional guest experiences during our vibrant night shift. No prior experience required—just your dedication to service and willingness to grow. Enjoy competitive pay, comprehensive training, and a supportive work environment where your career can flourish. Be the first point of contact for our overnight guests, ensuring seamless check-ins, problem resolution, and creating memorable stays. Apply now to start your journey in the heart of Texas!
Responsibilities
- Manage guest check-in/check-out processes efficiently using hotel management systems
- Address guest inquiries and resolve issues promptly with a solutions-oriented approach
- Monitor security systems and ensure lobby area safety during overnight hours
- Coordinate with housekeeping and maintenance teams for guest requests
- Process payments accurately and maintain financial transaction records
- Perform nightly audits and prepare shift reports for management
- Uphold brand standards through exceptional service and professional appearance
Qualifications
- No experience required—comprehensive training provided
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Ability to work flexible hours, including weekends and holidays
- Basic computer proficiency with willingness to learn hotel software
- Exceptional problem-solving and multitasking abilities
- Valid Texas driver's license preferred
- Positive attitude and commitment to teamwork