Job Description
Join our dynamic hospitality team as a Front Desk Agent for our night shift operations. Be the first point of contact for our valued guests during evening hours, ensuring seamless check-ins, exceptional service, and a memorable stay experience. This role offers competitive compensation, growth opportunities, and a supportive work environment in Mesa's premier hotel destination.
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel management systems
- Handle reservations, room assignments, and payment processing accurately
- Respond to guest inquiries and resolve issues with professionalism and empathy
- Coordinate with housekeeping, security, and maintenance teams
- Perform nightly audits and report discrepancies to management
- Maintain security protocols and emergency procedures
- Uphold brand standards through consistent service delivery
Qualifications
- High school diploma or equivalent required; hospitality certification preferred
- Minimum 1 year customer service experience in hotel/hospitality
- Proficiency in hotel management software (e.g., Opera, RoomRack)
- Strong problem-solving and conflict resolution skills
- Ability to work independently during overnight hours
- Valid Arizona driver's license (for airport shuttle duties)
- Flexible availability including weekends, holidays, and overnight shifts
- Basic knowledge of Mesa attractions and transportation