Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent for our dynamic night shift! We're seeking a charismatic professional to deliver exceptional guest experiences during our peak evening hours. This role is perfect for night owls who thrive in fast-paced environments and excel at creating memorable moments for travelers from around the world. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in one of Dallas's premier hospitality destinations.
Our ideal candidate brings passion for service and a commitment to excellence. You'll be the first point of contact for our late-night arrivals, ensuring seamless check-ins, managing reservations, and resolving any guest inquiries with professionalism and warmth. If you're a detail-oriented team player ready to shine during the city's most vibrant hours, we want to meet you!
Responsibilities
- Manage all front desk operations during night shift (11 PM - 7 AM)
- Process check-ins/checkouts efficiently using hotel management software
- Handle guest inquiries and resolve service issues with exceptional care
- Monitor security protocols and manage access to guest areas
- Coordinate with housekeeping and maintenance teams for guest requests
- Perform end-of-day reconciliation and prepare shift reports
- Maintain accurate guest records and reservation systems
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Strong proficiency in reservation systems (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively in high-pressure situations
- Valid Texas driver's license and reliable transportation
- Flexibility to work weekends, holidays, and extended hours
- Basic knowledge of Dallas attractions and transportation