Job Description
Join our award-winning team at Grand Hospitality Group as a Night Shift Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences during our overnight operations. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your hospitality skills shine. If you thrive in dynamic settings and excel at creating memorable moments for travelers, this is your perfect career move.
Responsibilities
- Manage check-in/check-out processes with accuracy and efficiency
- Address guest inquiries and resolve issues promptly
- Monitor security systems and ensure lobby safety
- Coordinate with housekeeping and maintenance teams
- Process payments and manage cash handling procedures
- Maintain accurate reservation records
- Perform nightly audits and report generation
Qualifications
- Minimum 1 year hotel front desk experience
- Exceptional communication and customer service skills
- Proficient in property management systems (e.g., Opera)
- Ability to work independently during overnight shifts
- Strong problem-solving and conflict resolution abilities
- Basic knowledge of Tucson attractions and transportation
- Flexible schedule including weekends and holidays
- Valid Arizona driver's license (preferred)