Job Description
Are you a night owl who thrives in a dynamic, fast-paced environment? Horizon Hospitality is seeking a dedicated and professional Front Desk Agent to join our elite team in Boston. This is an excellent opportunity for individuals looking to build a stable career in the hospitality industry while enjoying the unique rhythm of the night shift.
As a Night Shift Agent, you will be the first point of contact for our guests arriving late or early. We pride ourselves on delivering exceptional service, and you will play a crucial role in ensuring our guests have a restful, welcoming, and safe experience, regardless of the time of day.
Responsibilities
- Manage the front desk operations during the overnight shift, including check-ins, check-outs, and concierge services.
- Respond promptly to guest inquiries via phone, email, and in-person to ensure 100% guest satisfaction.
- Maintain the cleanliness and organization of the lobby, reception area, and common spaces.
- Process payments accurately and reconcile daily financial reports using hotel management software.
- Assist in coordinating with housekeeping and maintenance teams to ensure room readiness.
- Handle security protocols and emergency procedures with discretion and professionalism.
- Monitor building access and ensure only authorized personnel enter restricted areas.
Qualifications
- Previous experience in a front desk or hospitality role is preferred.
- Strong verbal communication and interpersonal skills with a focus on customer service.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Proficiency in standard hotel management software and Microsoft Office Suite.
- High school diploma or GED required.
- Must be able to stand for extended periods and lift moderate weights (up to 20 lbs).
- Valid driver's license is a plus.