Job Description
We are seeking a highly motivated and professional Front Desk Agent to join our award-winning hospitality team in the heart of Kansas City. If you thrive in a dynamic environment and excel at providing exceptional guest experiences, we want to meet you. This is a fantastic opportunity for individuals looking for a rewarding part-time role with flexible weekend scheduling.
As the face of our hotel, you will be responsible for ensuring our guests feel welcomed and valued from the moment they arrive. We offer competitive pay, comprehensive training, and a supportive work environment.
Responsibilities
- Greet guests warmly and assist with check-in and check-out procedures efficiently.
- Handle incoming calls, manage reservations, and answer guest inquiries regarding local attractions and services.
- Manage room assignments, key cards, and folio charges with accuracy.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Resolve guest complaints and issues immediately to ensure 100% guest satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- Previous experience in hospitality, customer service, or reception is preferred.
- Must be available to work weekends (Friday, Saturday, Sunday) and holidays as needed.
- Proficient in Microsoft Office Suite and property management systems.
- Excellent verbal communication and interpersonal skills.
- Professional appearance and a friendly, approachable demeanor.
- Ability to work in a fast-paced environment while maintaining attention to detail.