Job Description
We are seeking a highly organized and professional Night Auditor to join our award-winning team in San Jose, CA. As a Night Auditor, you play a crucial role in maintaining our hotel's reputation for excellence by ensuring the smooth operation of the front desk during the night shift.
In this role, you will be the face of the hotel for late arrivals and early risers. You will manage guest check-ins and check-outs, perform financial reconciliations, and ensure our guests have a seamless experience from dusk until dawn.
Why Choose Us?
- Competitive Compensation: Earn between $24.00 and $32.00 per hour.
- Comprehensive Benefits: Health, dental, and vision insurance.
- Career Growth: Clear pathways for advancement within a global hospitality brand.
- Stable Schedule: Consistent night shift hours for work-life balance.
Responsibilities
- Perform comprehensive night audit procedures, including balancing the daily ledger and verifying room status.
- Assist guests with check-in, check-out, and in-room requests promptly and professionally.
- Operate the Property Management System (PMS) accurately to update guest information and reservations.
- Monitor hotel security and safety protocols to ensure a secure environment for guests and staff.
- Handle guest complaints or special requests with empathy, efficiency, and a solutions-oriented mindset.
- Prepare and distribute accurate night reports to management.
- Maintain the cleanliness and organization of the front desk area.
Qualifications
- High school diploma or GED required; some college coursework in hospitality or business is preferred.
- Minimum of 2 years of experience in hotel front desk operations or as a Night Auditor.
- Proficiency in Microsoft Office Suite and Property Management Systems (e.g., Oracle Opera, Micros).
- Strong interpersonal and communication skills with a high focus on customer service.
- Ability to work independently during night shifts and handle high-pressure situations calmly.
- Must be available to work weekends, holidays, and rotating shifts.